Do I have to make any payment in advance to confirm my booking with Histays?
• Yes, to confirm your booking, an advance payment is required. The payment details and instructions will be provided during the booking process.
Can I make a booking directly with the contact number provided?
• To ensure a smooth and secure booking process, we recommend using our online platform at Histays.in for making reservations. This allows for accurate availability information and a streamlined booking experience.
How do I know if my booking with Histays is confirmed?
• Once you have completed the booking process and made the necessary payment, you will receive a confirmation email from Histays with all the details of your reservation. This email serves as your booking confirmation.
Can I make a last-minute booking with Histays?
• Yes, Histays accommodates last-minute bookings based on availability. We recommend contacting our team directly or checking our website for real-time availability and any exclusive last-minute offers.
How can I book a villa directly with Histays.in?
• To book a villa with Histays.in, simply visit our website at Histays.in and browse through our collection of luxury villas. Select your desired dates, check availability, and proceed with the booking process. Our user-friendly platform ensures a seamless booking experience.
Will the pricing vary if the number of guests increases or decreases after confirming the booking?
• Yes, the pricing may vary based on the number of guests. Our villa rates are typically based on occupancy. It's important to provide accurate guest numbers during the booking process to ensure the appropriate pricing and accommodation arrangements.
Are all Histays properties pet-friendly?
• Histays offers a range of properties, including some that are pet-friendly. However, pet policies may vary for each villa. Please check the property listing or contact our team directly to inquire about pet-friendly accommodations.
Are house rules supposed to be followed strictly at Histays properties?
• Yes, house rules are in place to ensure a comfortable and enjoyable stay for all guests. We kindly request guests to adhere to the house rules to maintain a pleasant environment and uphold the standards of our properties.
How can I reach a Histays property?
• Detailed instructions on reaching the property will be provided in your booking confirmation email. We recommend following the provided directions or contacting our team for any assistance or additional information.
What are the check-in/check-out timings at Histays?
• The standard check-in time at Histays is usually in the afternoon, and the check-out time is typically in the morning. The specific timings will be communicated to you in your booking confirmation.
Does every Histays property have a caretaker?
• Yes, every Histays property has a dedicated caretaker to ensure your comfort and assist you during your stay. The caretaker will be available to address any queries or concerns you may have.
How well-equipped are Histays properties?
• Histays properties are equipped with a range of amenities and facilities to enhance your stay. Our luxury villas offer amenities such as private swimming pools, fully equipped kitchens, comfortable living spaces, and more. The specific amenities available at each villa are mentioned in the property listing.
Does Histays provide food services?
• Histays can arrange for food services upon request. Whether you desire a private chef to prepare customized meals or assistance with catering, our team can make the necessary arrangements to meet your culinary needs.
What is the security deposit amount and purpose?
• Histays charges a security deposit from all guests, which may vary depending on the property. The security deposit is intended to ensure that guests maintain the rented property in good condition. In the event of any breakage or damage, the cost will be deducted from the security deposit. Guests are required to pay the security deposit in cash during check-in, and it will be refunded by the regional manager or caretaker during check-out.
Do I need to carry an ID proof?
• Yes, guests are required to carry a valid ID proof (such as a passport, driver's license, or Aadhaar card) during check-in. This is a standard procedure for verification purposes and ensures a smooth check-in process.
Am I obliged to pay the caretaker for the services rendered?
• The services provided by the caretaker are included in the rental cost, and guests are not obliged to make any additional payments to the caretaker for their services.
What is the cancellation policy?
• Histays follows a specific cancellation policy. Cancellation requests must be made in writing or via email. The refund amount will depend on the timing of the cancellation relative to the check-in date. Please refer to the booking confirmation or contact our customer support for detailed information on the cancellation policy applicable to your reservation.
How long will refunds take?
• Refunds for cancellations will be processed as per the applicable cancellation policy. The time taken for the refund to reflect in your account may vary depending on the payment method and bank processing times. Histays strives to process refunds promptly and efficiently.
What is the rescheduling policy?
• Histays understands that plans may change, and guests may need to reschedule their bookings. Rescheduling requests are subject to availability and must be made in writing or via email. Additional charges may apply based on the new reservation dates and the specific property's policy. For detailed information on the rescheduling policy, please refer to the booking confirmation or contact our customer support.
Are the villas well-maintained, and is hygiene taken care of?
•Histays takes great care to ensure that all villas are well-maintained and hygienic for a comfortable stay. Our team conducts regular inspections and maintenance to meet the highest standards of cleanliness and hygiene.
In case of any emergencies or difficulties, will we be assisted?
•Histays is committed to providing assistance and support to guests in case of emergencies or difficulties during their stay. Our regional manager or caretaker will be available to address any concerns or provide necessary assistance. Contact information will be provided to guests upon check-in.
What happens if there is a cancellation from Histays?
• In the rare event of a cancellation by Histays due to unforeseen circumstances or property unavailability, guests will be notified as early as possible. Histays will make every effort to provide suitable alternative accommodation of equal or higher value. If this is not possible, a full refund will be issued to the guest.
Please note that the above information is subject to change, and guests are advised to refer to the specific terms and conditions provided in their booking confirmation or contact Histays customer support for any further clarifications.
What can you expect to find at our vacation home rentals?
At Histays, we ensure that our vacation home rentals are fully equipped to provide you with a comfortable and enjoyable stay. Here's what you can expect to find at our properties:
Linens and towels: We provide fresh linens and towels for your convenience.
Toiletries: A starter pack of toiletries is provided to get you started.
Wi-Fi access: Stay connected with complimentary Wi-Fi access during your stay.
Television: Most of our properties are equipped with a television and set-top box for your entertainment.
What services do we provide at our vacation home rentals?
At Histays, we strive to offer exceptional service to make your stay memorable. Here are the services we provide:
Dedicated Property Manager: Our Property Manager is available to assist you in choosing and booking a home for your vacation. They can also provide local recommendations and handle any special requests or issues you may have during your stay.
Availability: Our team is available to assist you 24/7 , seven days a week.
Can we provide meals at our vacation home rentals?
Yes, we offer meal services at select properties. We have Standard and Premium menu options available. Here are a few important details regarding our meal packages
Meal confirmation: A meal request will be confirmed after 100% advance payment.
Advance notice: To guarantee service, please place your order at least 48 hours in advance. Last-minute orders are subject to availability.
Customization: Some customization options are available, but additional charges may apply.
Fresh ingredients: We source high-quality ingredients from local markets to ensure freshness.
Cancellation policy: Meal cancellations follow the same policy as the stay booking.
Please note that specific meal details and pricing may vary depending on the villa you book. Contact your Stay Manager for more information
What if you have a special request?
•We are committed to making your stay as comfortable and enjoyable as possible. If you have any special requests, please reach out to our Support Team at guest [email protected]. We will do our best to accommodate your request. Please note that additional charges may apply for certain services or requests.
Can we help with hosting events at our vacation home rentals?
• Absolutely! Our vacation home rentals are perfect for celebrating special occasions and hosting intimate gatherings, including weddings. If you're interested in hosting an event at one of our properties, please visit https://www.Histays.com/events or email us at [email protected]. We will work with you to make your special occasion a memorable affair.
Are there any indoor/outdoor experiences available at our vacation home rentals?
• At Histays, we aim to provide not just a beautiful holiday home, but also a memorable experience for you and your group. We offer a range of amenities and services that can be arranged at an additional cost. Some of these include:
Karaoke
Projector
Sound System (ideal for parties and events)
Bonfire
Barbecue grill
Transportation
Cake
Spa & Massage
Bartender
Decoration
Live Singer
Please note that availability may vary, and additional charges may apply. For more information, please contact customer care support . How should you enter the vacation home rental?
• In most cases, a caretaker or Histays representative will be present to welcome you upon arrival. Additionally, we will send you detailed instructions 24 to 72 hours prior to your arrival on how to enter the villa and access the property.
Will there be staff to assist you? Where do they live?
•Yes, each vacation home rental has a trained and responsible caretaker available to assist you during your stay. The caretaker will take care of housekeeping and ensure your comfort. If you require additional help, you can approach the caretaker, who may charge a small fee for certain services. If you are satisfied with the service provided, you are welcome to leave a tip. The caretaker resides on the premises of the villa.
Are there any restrictions at the vacation home rental?
•Each property has its own set of house rules and policies. We kindly request that you review the villa's rules and policies before booking your stay to ensure a pleasant experience for everyone.